AI Solutions
AI-Powered Customer Support Platform
Client: SaaS Company
Share:
80%
Automated Inquiries
60%
Cost Reduction
<30s
Response Time
25%
Satisfaction Increase
The Problem
A SaaS company was struggling with high customer support costs and response times. They needed a solution to handle common inquiries 24/7 while maintaining high-quality support.
Our Solution
We developed an AI-powered chatbot platform using OpenAI's GPT-4, integrated with their existing knowledge base. The system can handle complex queries, escalate to human agents when needed, and learns from interactions to improve over time.
The Result
The AI chatbot handles 80% of customer inquiries automatically, reducing support costs by 60% and improving average response time from 2 hours to under 30 seconds. Customer satisfaction scores increased by 25%.
Tech Stack
Next.jsOpenAI APIPythonPostgreSQLWebSockets